Privacy Policy

Effective Date: September, 2026

Affordable Air Experts (“Affordable Air Experts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request services, request a quote, or otherwise interact with us.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Mailing or service address

  • Billing information when necessary to process a transaction

  • Information about your HVAC system or service needs

  • Information submitted through quote requests, contact forms, maintenance-plan requests, or other forms on our website

  • Communications you have with our company, including emails, text messages, or other correspondence

  • Any other information you choose to provide to us

We may also automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser type and device information

  • Pages visited and the date and time of visits

  • Referring website or search terms

  • General information about how visitors use our website

2. How We Use Your Information

Affordable Air Experts may use the information we collect to:

  • Respond to inquiries and service requests

  • Schedule and provide HVAC services

  • Prepare estimates and replacement quotes

  • Communicate with you about appointments, services, maintenance, and repairs

  • Process payments and transactions

  • Provide customer support

  • Send service-related communications

  • Send promotional or marketing communications when permitted by law

  • Improve our website, services, and customer experience

  • Maintain records of customer interactions and transactions

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable laws and legal obligations

3. Phone Calls and Text Messages

If you provide your phone number, Affordable Air Experts may use it to contact you regarding your service request, appointment, estimate, account, or other business-related matter.

If you separately consent to receive marketing text messages, you may receive promotional or informational messages from us. Message frequency may vary. Message and data rates may apply.

You can opt out of marketing text messages at any time by replying STOP to a marketing text message. You may also contact us directly to request that marketing communications stop.

Opting out of marketing communications will not prevent us from sending necessary service-related communications, such as appointment confirmations, scheduling information, or other communications related to services you have requested.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand how visitors use our website and to improve website performance.

These technologies may collect information such as pages visited, time spent on the website, browser type, device type, and general website usage information.

We may use third-party analytics, advertising, or website services that use cookies or similar technologies. These third parties may collect information about your online activities in accordance with their own privacy policies.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

5. Third-Party Services

Affordable Air Experts may use third-party companies or service providers to assist with operating our business and website. These may include providers of:

  • Website hosting

  • Website analytics

  • Online advertising

  • Customer relationship management

  • Scheduling

  • Payment processing

  • Financing

  • Email and text communications

  • Online forms

  • Review and reputation-management services

These service providers may have access to information necessary to perform services on our behalf. We expect our service providers to handle information appropriately and in accordance with applicable law.

Third-party websites, services, and applications may have their own privacy policies. Affordable Air Experts is not responsible for the privacy practices of third parties that operate independently from us.

6. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations. For example, information may be shared with:

  • Employees and technicians who need the information to provide services

  • Service providers that assist us with business operations

  • Payment processors and financing providers when applicable

  • Website, hosting, analytics, advertising, or communications providers

  • Professional advisors, such as attorneys, accountants, or insurance providers

  • Government authorities or other parties when required by law or necessary to protect our legal rights

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to Affordable Air Experts unless otherwise permitted by law.

7. Payment Information

When you make a payment or use financing, your payment or financial information may be processed directly by third-party payment processors or financing companies.

Affordable Air Experts generally does not store complete payment-card information on its own systems. Information submitted to a third-party payment or financing provider is subject to that provider's privacy policy and terms.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, tax, accounting, insurance, or regulatory requirements

  • Protect our business and legal interests

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, review websites, financing providers, manufacturers, or other resources.

Once you leave our website, the privacy practices of the third-party website will apply. We encourage you to review the privacy policy of any third-party website you visit.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Withdraw consent for certain communications where applicable

Some information may need to be retained to comply with legal obligations, complete transactions, resolve disputes, or otherwise fulfill legitimate business purposes.

To make a privacy-related request, please contact us using the information below.

13. South Carolina Residents

Affordable Air Experts is based in South Carolina and primarily serves customers in South Carolina, including the Upstate South Carolina area.

We will handle personal information in accordance with applicable federal and South Carolina law. If additional privacy rights become applicable to you under state or federal law, we will honor those rights as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to periodically review this page for the most current version.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Affordable Air Experts
Phone: 864-469-3856
Email: affordableairexperts@gmail.com

Affordable Air Experts
Serving Greenville, Spartanburg, and surrounding communities.